The Universal Bag project is a series of collaborations with supermarkets and grocery stores worldwide – each edition is produced in limited quantities and sold via individual retailers. Stock is limited and our team has no visibility on availability – to secure a bag, keep an eye on our social media and get in touch with individual retailers for further information.

From time to time we may be able to offer The Universal Bag to buy online. This may be as an Anya Hindmarch edition, or from our supermarket collaborations, both in strictly limited quantities. These online launches will operate in a slightly different way to our usual ecommerce orders, please refer to the below FAQs for further information.

The Universal Bag is available online as a set of two bags; customers are able to purchase a maximum of two sets of two per order. This is due to the bags being available in limited quantities and to ensure more customers have a chance to purchase. Please also note you will be unable to add other products to your order, as we are using a different shipping method and dispatch location from our usual ecommerce orders.

We know you’re excited to receive your order, and we’re excited to get it to you. We’ve worked with our shipping partners to arrange the fastest delivery possible, but we’re expecting high demand so if you don’t receive your order as quickly as you’d like, we apologise and promise it’ll be worth the wait!

All orders will be shipped on a DAP service. Please note you will be responsible for any additional charges at customs.

Please allow 5-10 days for delivery.

In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special process that is outside our usual delivery method. It’s a different and specific set-up for us, and for this reason the shipping costs are slightly higher. We hope that the modest price of the bags will make up for this.

We’ve priced the Anya Hindmarch limited edition Universal Bags at £23 for a set of two – one large, one small. We recognise that this is slightly higher than the cost of previous launches with supermarkets in the UK, when the large bags were priced at £10. This is partly due to the increased cost of the Universal Bag over time and also reflects the higher costs that we are incurring to bring this to you. We also don’t have the logistical and cost efficiencies of the large supermarkets that we usually work with to launch the Universal Bag. This price is also in line with our international launches, which were equivalently priced. We hope that you’ll agree this is still a modest price for a bag that is designed to last, is recyclable at end of life and will become the first bag you reach for, whatever the reason

In order to be able to supply Universal Bags to customers who wish to order online, we’ve worked with distribution and shipping partners to create a special delivery process. This is separate to our usual online shipping process, and the bags will be dispatched from a different location. For this reason, we are unable to combine your orders. We hope this doesn’t cause too much inconvenience.

We hope you’ll be really happy with your Universal Bag. If you do encounter any faults, please contact our Customer Service team.

Yes, our standard returns process applies to any purchase made. Please refer to our returns page for full details. If you do proceed with a return, in lieu of an invoice please include a mention of your order number from your confirmation email in order for us to locate your purchase.

Because we are using a special delivery process that is separate to our usual online shipping process, it is unfortunately not possible to add a gift message. Please also note that paper invoices will not be included in packages for the same reason and to keep any excess packaging to a minimum.

Due to high demand, it will not be possible to amend or cancel your order once place.